LILT INFOTECH SERVICE POLICY

Effective Date: 10 January 2024

Lilt Infotech ("we," "us," or "our") is committed to providing high-quality website development services to our clients ("you" or "your"). This Service Policy outlines the terms and conditions under which we provide our services, as well as your rights and responsibilities as a client.

1. Scope of Services

The specific services to be provided by Lilt Infotech will be outlined in a separate project proposal or agreement (the "Agreement") signed by both parties. This Service Policy applies to all services provided by Lilt Infotech, unless otherwise stated in the Agreement.

2. Client Responsibilities

  • Content: You are responsible for providing all website content, including text, images, videos, and other media. You represent and warrant that you have the right to use and authorize us to use all provided content, and that such content does not infringe any intellectual property rights.
  • Feedback: You will provide timely feedback on design concepts, drafts, and development milestones.
  • Payment: You will make payments as outlined in the Agreement.
  • Compliance: You will comply with all applicable laws and regulations, including those related to data protection and privacy.

3. Our Responsibilities

  • Quality: We will provide services in a professional and workmanlike manner, using industry-standard practices and technologies.
  • Timeliness: We will strive to meet agreed-upon deadlines, but we are not liable for delays caused by factors beyond our reasonable control.
  • Communication: We will maintain open communication with you throughout the project, providing regular updates and seeking your feedback.
  • Confidentiality: We will keep your confidential information confidential, except as required by law or with your consent.

4. Project Deliverables

Upon completion of the project and full payment, we will deliver the final website files and any associated documentation.

5. Intellectual Property

  • Client Content: You retain ownership of all content you provide.
  • Our Work Product: You will own the final website design and any custom code we develop specifically for the project. We retain the right to use the work product for our portfolio or promotional purposes.
  • Third-Party Components: We may use third-party plugins, themes, fonts, and images, subject to separate licenses and restrictions. You are responsible for obtaining any necessary licenses or permissions.

6. Payment Terms

Payment terms, including project fees, payment schedule, and late payment fees, will be outlined in the Agreement.

7. Termination

Either party may terminate this Agreement for cause upon written notice by email/WhatsApp. Upon termination, no refund will be granted.

8. Limitation of Liability

Our liability for any damages arising out of or related to this Agreement shall be limited to the amount paid by you for the services rendered.

9. Dispute Resolution

Any disputes arising out of or in connection with this Agreement shall be resolved through good faith negotiations. If the parties cannot reach an agreement, the dispute shall be subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India.

11. Modifications

We may modify this Service Policy at any time. The updated policy will be posted on our website, and your continued use of our services after any such changes constitutes your acceptance of the new Service Policy.

By engaging our services, you acknowledge that you have read, understood, and agreed to this Service Policy.